Zip FAQS

Zip, previously QuadPay, is an installment payment platform that lets you pay for your purchase using a credit or debit card.

Zip automatically splits the purchase amount into 4 payments, every two weeks. This empowers our Rebhorn community to buy now and pay over time!

By using Zip you have the opportunity to split your Rebhorn purchase into four (4) easy installments and pay for your order over time, instead of all-at-once.

Each transaction is assessed before it is approved and Zip does not approve every order. Zip considers a variety of factors to determine approvals and spend limits. If you are a repeat purchaser and have made all your repayments in time, you’ll likely receive a higher limit than someone who is a new customer.

Simple! Sign up while you checkout on the Rebhorn’s website. For the initial sign up, Zip will ask for your date of birth, a US mobile number and a US debit or credit card. Once you’ve entered your information, you'll know if you are approved instantly!

 n order to have an account with Zip, you must:

● Live in the USA at least 18 years old

● Have a valid and verifiable mobile number

● Use a US credit or debit card to make a purchase  

You can check current and past orders on the Zip Customer Portal. Simply log in to view your account by entering your mobile number or email address.

Log into Zip Customer Portal by clicking here.

Verify your information and get instant access to current or past orders, edit your information, add a payment card and view your payments.

If you need help accessing your account, please contact Zip Support directly at the following link to submit a request: https://help.us.zip.co/hc/en-us/requests/new

Zip notifies customers with payment reminders via SMS and email before each payment is due.

Your first payment of 25% of the total purchase price is due at the time of checkout. The remaining three payments will be billed automatically, every two weeks from the first payment date.

Yes! Simply log in to Zip's Customer Portal and choose the order you wish to pay off early. You can access the portal by clicking here.

Don’t worry! Just be sure to notify Zip to avoid a late fee if your payment method is not up-to-date or if you can’t make your next payment.

You may contact Zip by clicking here. Please note that Zip will determine whether or not a payment date change can be honored.

Installment payments are automatic, however, Zip will charge a late fee in certain instances such as if your payment cannot be processed because your debit card account has insufficient funds or your credit card is no longer valid.

In such instances, Zip will charge a $7 late fee after the first missed payment on each installment. If any installment goes past 7 days late, there will be a single additional fee per order of $7. If your payment is denied in error, you can contact Zip Support by submitting a request at https://help.us.zip.co/hc/en-us/requests/new

In cases where orders are cancelled and a full refund must be issued, customers are only refunded the amount they have paid to-date via their installments. Zip will then cancel all future payments. Refunds can take 2-3 business days to process, depending on the financial institution.

Example: You make a $100 purchase. You pay the first initial installment of $25 at checkout. Later, the order is cancelled. A refund of $25 is issued, and the remaining installments (which total out to $75) will be cancelled by Zip.

There is a $1 per-installment fee to use Zip, regardless of the size of your order. As long as your installments are paid on-time, there are no other fees to shop with Zip.